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chong eek Posts: 6
9/22/2022
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chong eek wrote:
is there any something error brad??? 13.317 + 3.265 = 20.942
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Admin Administrator Posts: 784
9/22/2022
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Admin Administrator Posts: 784
Titans wrote:
Sir I have some problem sir me and my brother both participate in contest 31 and both are winners my name titans and his name tiger1 sir he lost his email how can he get his payment and I not not receive payment please check both problems thanks sir
Hi there Titans.
I've checked your brother's, user tiger1, he does not have a payment method selected.
Ask your brother, tiger1 to update his email address on the profile settings https://www.cashbackforex.com/settings and add a payment method.
Also, we are processing contest 31 prizes and the payment to you (and your brother if he updates the payment method) will by done today.
Check your wallet later today (CET time 7pm).
For anything else, contact our support colleagues on the live chat.
Thank you, enjoy the prize 
- Angelus
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Titans Posts: 3
9/22/2022
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Sir my brother tiger1 he lost his email login he tell me his email is ******** or something and password is ******** can you check his email and tell us what is full email and then we can complete payment method please sir do something
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Admin Administrator Posts: 784
9/22/2022
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Admin Administrator Posts: 784
Titans wrote:
Sir my brother tiger1 he lost his email login he tell me his email is ******** or something and password is ******** can you check his email and tell us what is full email and then we can complete payment method please sir do something
Hi there Titans!
The email we have on record was today7939@gmai.com. I can see there's a mistake with the word gmai.
We have updated the login email to today7939@gmail.com with the correct word gmail.
You must ask your brother to login on the cabinet with the correct email address and add a payment method.
Thanks.
- Angelus
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Admin Administrator Posts: 784
9/22/2022
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Admin Administrator Posts: 784
Titans wrote:
Sir my brother tiger1 he lost his email login he tell me his email is ******** or something and password is ******** can you check his email and tell us what is full email and then we can complete payment method please sir do something
Hi Titans, i replied to your post already.
I changed the post above because the gmail password was visible and anyone could see it - send it as a private message or by email to our support colleagues.
PLEASE DO NOT POST PRIVATE DETAILS, SUCH AS EMAIL ADDRESS AND PASSWORDS.
Like I said before, the email for your brother is now correct, should be working. We have done everything we could, you should now ask your brother to complete the payment details.
If you can't still solve the problem, please contact our support colleagues here: CUSTOMER SUPPORT.
Thanks
- Angelus
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Titans Posts: 3
9/22/2022
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Thanks sir for send our email I put same Wallet adress in titan and tiger1 both payment method and than I Wait for payment
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Admin Administrator Posts: 784
9/22/2022
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Admin Administrator Posts: 784
Titans wrote:
Thanks sir for send our email I put same Wallet adress in titan and tiger1 both payment method and than I Wait for payment
Hi Titans!
Yes sir, I can see now the BTC wallet on your brother's cabinet!
Our finance department will send you both the prizes.
Check your wallets later, thank you.
- Angelus
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suntik gajah Posts: 1
9/23/2022
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dear admin, why my account get disqualified?
before i close all, i check my account drawdown 24.47%
then after close all, i check drawdown same 24.47%
i am waiting 5 minutes, maybe rank not update and check ranking still 24.47%
then check again after 20 minutes and get red mark with drawdown 44.32%
last trades open position :
gbpusd hedging 5.65 x3
gbpusd 5.65 x2
gbpusd 1.65
gbpusd 0.65
i hope admin can check and reply this before contest end.
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Jordan Posts: 1
9/24/2022
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Is there another contest?
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maayatemahdi@gmail.com_1 Posts: 6
9/25/2022
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Bonjourno ce provato a registrarmi alla sfida e no uscito,potrebbe essere un problema in vostro settore,
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Admin Administrator Posts: 784
9/25/2022
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Admin Administrator Posts: 784
suntik gajah wrote:
dear admin, why my account get disqualified?
before i close all, i check my account drawdown 24.47%
then after close all, i check drawdown same 24.47%
i am waiting 5 minutes, maybe rank not update and check ranking still 24.47%
then check again after 20 minutes and get red mark with drawdown 44.32%
last trades open position :
gbpusd hedging 5.65 x3
gbpusd 5.65 x2
gbpusd 1.65
gbpusd 0.65
i hope admin can check and reply this before contest end.
We will check and get back to you.
- Alina
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Admin Administrator Posts: 784
9/25/2022
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Admin Administrator Posts: 784
Jordan wrote:
Is there another contest?
Yes, you can join here https://www.cashbackforex.com/contests/33?tab=contest-rules
- Alina
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Admin Administrator Posts: 784
9/25/2022
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Admin Administrator Posts: 784
maayatemahdi@gmail.com_1 wrote:
Bonjourno ce provato a registrarmi alla sfida e no uscito,potrebbe essere un problema in vostro settore,
Buongiorno,
Per elaborare questo messaggio utilizziamo il servizio di traduzione automatica Google Translate, e dunque non possiamo assicurare che la traduzione sia accurata.
Contattaci tramite chat dal vivo o inviaci un'e-mail con maggiori informazioni su qual è stato esattamente il problema che hai riscontrato, in modo da poterti aiutare.
- Alina
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Admin Administrator Posts: 784
9/25/2022
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Admin Administrator Posts: 784
suntik gajah wrote:
dear admin, why my account get disqualified?
before i close all, i check my account drawdown 24.47%
then after close all, i check drawdown same 24.47%
i am waiting 5 minutes, maybe rank not update and check ranking still 24.47%
then check again after 20 minutes and get red mark with drawdown 44.32%
last trades open position :
gbpusd hedging 5.65 x3
gbpusd 5.65 x2
gbpusd 1.65
gbpusd 0.65
i hope admin can check and reply this before contest end.
Hello Suntik, we have checked your account and your account did reach 44.32% equity drawdown. Please note we calculate equity drawdown not only when a trade is open or closed but throughout. We will send you more details on when 44.32% equity drawdown was reached via email. You can check explanation on how drawdown is calculated here https://www.cashbackforex.com/article/user-guide#mcetoc_DD.
Please also note contest accounts statistics are updated only once around 20-30 minutes so you may not necessarily see your performance in website rankings after 5 min.
- Alina
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